The Privacy of Your Information Is Our Priority

gg44 is a mobile-first online gaming platform in Bangladesh that treats the privacy and protection of its users' personal information with the highest importance. This Privacy Policy provides a detailed description of how your personal information is collected, used, stored, and protected when you use the gg44 website and related services.

This policy applies to all registered and unregistered users of the gg44 platform. By using our website, you are considered to have agreed to the terms described in this privacy policy. If you do not agree with any part of this policy, please refrain from using our services and contact our support team.

gg44 may collect your information in various ways. What information is collected depends on how you use the platform. Below we describe the categories of information we collect.

2.1 Information Provided Directly

You provide the following information when registering or creating an account:

• Full name (in Bengali and English)
• Date of birth (for age verification — minimum 21 years)
• Email address
• Mobile number
• Password (stored in encrypted form)
• Preferred language and currency

2.2 Identity Verification (KYC) Information

Identity verification may be required after a certain transaction threshold or for security purposes in accordance with our platform rules. In that case, you may be required to submit the following documents:

• National Identity Card (NID) or passport
• Proof of address (utility bill, bank statement)
• Proof of ownership of payment method

2.3 Automatically Collected Information

The following information may be collected automatically when you use the platform:

• IP address
• Browser type and version
• Device type and operating system
• Page visits and session duration
• Referrer URL
• Cookie and local storage data

2.4 Transaction and Gaming Information

All information related to deposits, withdrawals, and gaming activity on your account is stored securely in our system. This includes transaction amounts, dates and times, payment methods used, and gaming history.

gg44 uses collected information only for lawful and specific purposes. We process your personal information for the following reasons:

3.1 Account Management and Service Delivery

• Creating, verifying, and managing your account
• Processing transactions and confirming payments
• Providing gaming services and improving the user experience
• Providing bonuses, rewards, and promotional offers

3.2 Security and Fraud Prevention

• Detecting and preventing unauthorized access to accounts
• Preventing money laundering and fraud (AML processes)
• Ensuring age verification and protection of minors
• Monitoring and investigating suspicious activity

3.3 Communication and Support

• Providing customer support and resolving issues
• Sending important notifications related to your account
• Informing you about policy changes
• Sending promotional communications with your consent

3.4 Fulfilling Legal Obligations

In certain situations, as required by applicable law or regulatory authority directives, we may use your information to meet legal obligations.

gg44 has adopted industry-standard technical and organizational security measures to protect your personal information.

4.1 Technical Security Measures

• SSL (Secure Socket Layer) encryption — all data transmission is encrypted
• Sensitive data stored with AES-256 encryption
• Firewall and intrusion detection system
• Two-Factor Authentication option
• Regular security audits and vulnerability testing

4.2 Retention Period

We may retain transaction records and identity verification information for as long as your account is active and for a specified period after account closure to meet legal obligations (generally 5-7 years). Once this period has passed, the information is securely deleted.

gg44 never sells your personal information. However, information may be shared with specific third parties in the following limited circumstances:

5.1 Service Provider Partners

Service providers in the following categories may have limited access to information in order to operate our platform:

• Payment processing services (bKash, Nagad, Rocket, Upay, bank)
• Game software providers
• Identity verification and KYC service providers
• Cloud hosting and infrastructure services
• Customer support technology providers

These partners receive information only for the purpose of providing specific services and are required to comply with our privacy standards.

5.2 Legal Requirements

We may be required to disclose information to comply with court orders, government directives, or applicable law. In such cases, we do not provide information beyond what is legally required.

5.3 Business Transfers

In the event of a merger, acquisition, or asset transfer, user information may be transferred, but in such cases the new ownership will be bound to comply with the terms of this privacy policy.

The gg44 platform uses cookies and similar tracking technologies for smooth operation, improving the user experience, and security.

6.1 Types of Cookies

• Essential Cookies: Login sessions, security tokens — essential for keeping the platform functional
• Functionality Cookies: Save your language preferences, game settings, and personalization
• Analytics Cookies: Analyze site usage patterns to help improve the service
• Security Cookies: Used to detect and prevent fraud

6.2 Cookie Control

You can reject or delete cookies through your browser settings. However, please note that disabling essential cookies may cause some features of the platform to not work properly, such as maintaining login sessions.

6.3 Third-Party Tracking

Our game software providers may use their own technical cookies. These third-party cookies are governed by their own privacy policies.

As a user of the gg44 platform, you have the following rights regarding your personal information:

7.1 Right to Access Information

You may request a copy of the personal information we hold about you at any time. We will respond to your request within a reasonable time (generally 30 business days).

7.2 Right to Correct Information

If your information is incorrect or incomplete, you may request a correction. This can be done by accessing your account settings or by contacting the support team.

7.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, if there are legal obligations, ongoing disputes, or pending transactions, it may not be possible to fulfill this immediately.

7.4 Right to Object to Data Processing

You may object to and withdraw your consent for certain processing activities, such as marketing communications. You can stop marketing communications by using the unsubscribe link in promotional emails or by notifying the support team.

7.5 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team via live chat or email. After verifying your identity, we will process your request.

gg44 accepts and sends payments in Bangladesh via bKash, Nagad, Rocket, Upay, and bank transfer. We take special care to protect your financial information.

8.1 Payment Data Handling

• Full payment card numbers are not stored on our servers
• We never ask for your mobile banking PIN or password
• All financial transactions are completed through SSL encryption
• Transaction history is securely stored in your account

8.2 Minimum Transaction Information

The minimum deposit amount at gg44 is ৳200 and the minimum withdrawal is ৳1,000. Records of every transaction are visible in your account. Transaction monitoring to prevent fraudulent activity is handled automatically.

8.3 What to Do in Case of Suspicious Activity

If you notice any unusual or unauthorized transactions in your account, contact our 24/7 live chat support immediately. Taking prompt action helps minimize potential losses.

The gg44 platform is strictly for individuals aged 21 and above only. Participation by minors is completely prohibited.

9.1 Age Verification Process

Date of birth is collected at the time of registration, and where there is doubt, age is verified through a national identity card or other government-issued document. If a person under 18 is identified in our system, the account is closed immediately.

9.2 Parental Controls

If a parent is concerned about their child accessing this platform, please contact our support team immediately. To learn more about responsible gaming, read our Responsible Gaming page.

gg44 reserves the right to update this privacy policy from time to time. If any significant changes are made to the policy:

• We will update the "Last Updated" date on this page
• Registered users will be notified by email
• Users will be informed about the updated policy upon logging into the platform
• For significant changes, fresh consent may be obtained from users

Continued use of the platform after changes will be considered as your agreement to the updated policy. Therefore, it is recommended that you review this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us through any of the methods listed below. Our privacy support team will endeavor to respond promptly.